Our Values, Ethics & Quality Standards
- Integrity – Doing what we say we’ll do, when we said we’d do it
- Teamwork – Working together with our customers best interests in mind
- Challenge – We always try to ‘go the extra mile’
- Professionalism – We understand our industry and are always easy to do business with
We believe the small things make a big difference, which is why we pride ourselves on our professional yet approachable business ethos.
We are extremely lucky to be surrounded by a diverse blend of talented people. With a wealth of experience and industry knowledge, you can be assured of a great all-round service,
Business Ethical Policy Statement
Workforce Wellness Limited aims to uphold its fundamental duties and to practice good and proper business activities. We will adhere to good business ethics and all laws at all times. We therefore work to a code of business ethics.
- In all our operations, it is important to retain a set of core values and approaches to the process of doing business.
- We recognise that we have obligations to all those with whom we have dealings - customers, employees, suppliers, competitors and the wider community.
- Our reputation and the trust and confidence of those with whom we deal are vital.
- We demand and maintain the highest ethical standards in carrying out our business activities. Corrupt practices of any sort will not be tolerated. We monitor ethical performance regularly.
- We believe that integrity in dealings with customers is a prerequisite for a successful and sustained business relationship. This principle governs all aspects of our approach to customers.
- We seek to be a good corporate citizen. Will aim to serve the community by providing products and services efficiently and profitably, and by providing good employment opportunities and conditions.
- We are concerned with the conservation of the environment, and recognise that certain resources are finite and must be used responsibly.
Code of Business Ethics
In regards to Workforce Wellness Limited (hereinafter called “the Company”) in all of our business operations, it is important to retain a set of core values and approaches to the process of doing business. The Company recognises that it has particular obligations to all those with whom it has dealings – customers, employees, contractors, intermediaries, resellers, suppliers, competitors and the wider community. The reputation of the Company and its Directors’ and confidence of those with whom it deals are vital. The Company demands and maintains the highest ethical standards in carrying out its business activities. Corrupt practices of any sort will not be tolerated. The Company will monitor ethical performance regularly.
Relations with Customers
The Company believes that integrity in dealings with customers is a prerequisite for a successful and sustained business relationship. This principle governs all aspects of the Company’s approach to its customers. The Company will aim to provide products/services which give good value and consistent quality. It will not give deliberately inadequate or misleading descriptions of products/services. In all advertising and other public communications, untruths, concealment and deliberate overstatements will be avoided. The Company will aim to provide a high standard of service in its efforts to maintain customer satisfaction and co-operation. No employee may give money or any gift of significant value to a customer, nor may gift or service be given which could be reasonably construed as being intended as a bribe. The Company policy on gifts and hospitality from contacts is contained in the Staff Handbook. It is designed to preserve the integrity of the relationship between the Company and its business contacts and to safeguard the reputation of the Company. All employees are expected to comply with this policy and to raise with their Team-Leader/Immediate Manager if there is any doubt about the acceptability of a gift or the offer of hospitality. The Company will maintain the confidentiality of customer information.
Relations with Employees
Relations with all employees are based on respect for the dignity of the individual. The Company will recruit and promote employees in accordance with its Equal Opportunities Policy which is set out in the Staff Handbook and available separately upon request. The Company will seek to provide a clean, healthy and safe work environment in line with best practice. The Company and all employees will observe the Health and safety Policy, which is set out in the Staff Handbook and available separately upon request. In recognition of the efforts of the individual in helping to create the success of the Company, the Company will seek to maintain a framework of fair and just remuneration polices and structures. Pay systems will seek to recognise both the contribution of individuals and the performance of the sector of the business in which they work. The Company will seek to encourage and help employees at all levels to develop relevant skills and progress their careers within the Company. The Company will seek to explain the purpose of its activities and individual jobs, foster effective communication and involve employees in improving their work and that of the Company as a whole. Employees will not use for personal gain or any purpose except that for which it is given information received by them in the course of business dealings and will maintain the confidentiality of confidential information at all times relating to the Company and in respect of which the Company owes an obligation of confidence to any third party. Any personal interest that an employee of the Company or a member of his or her immediate family has in relation to the Company’s business must be disclosed to the Company by the employee. The Company will not tolerate any sexual, physical, verbal or mental harassment of its employees. Whilst the Company endeavours to maintain the fullest communication with each employee as an individual, it recognises the need to develop effective processes for communication and consultation with employees in the natural groupings in which they work and, where appropriate, for individuals to be suitably represented in discussions.
Relations with Suppliers, Intermediaries and all other such Third-Parties
The Company will aim to develop professional relationships with its suppliers, intermediaries and all other such third-parties based on mutual trust. The Company will use all reasonable efforts to pay its suppliers, etc on time and according to agreed terms of trade. The purchasing power of the Company will never be used unscrupulously. Employees will observe the Company’s on gifts and hospitality from business contacts in relation to suppliers, etc, which is set out in the Staff Handbook and available separately upon request. The Company will maintain the confidentially of confidential information concerning the professional relationship between the Company and a supplier, etc.
Relations with the Government and the Local Community
The Company will seek to be a good corporate citizen. It will aim to serve the community by providing products/services efficiently and profitably, and by providing good employment opportunities and conditions. Employees are encouraged to participate in community and civic affairs. The Company will support the community by way of charitable donation(s) under its Charitable Pledge and as part of its Corporate Social Responsibility (CSR), and by the voluntary efforts of its people.
Full CSR policy statements are available upon written request covering:
- Community Outreach Programme (COP)
- Environment Management System
- Health and Safety
- Business Ethical
- Equal Opportunities & Diversity
Workforce Wellness Limited is a responsible and caring organisation and as such we ensure that as part of our good business practice we carry adequate PL cover (Public Liability), EL Cover (Employers' Liability) and Professional Indemnity. For peace of mind our PL limit of indemnity is £5,000,000.00, insured with AXA Insurance (UK) plc.
Furthermore, we ensure that all of our service-provision underwriter(s) and/or business partner(s) carry adequate PL, EL and Professional Indemnity along with all other relating responsibilities.
EAPA – Employee Assistance Professionals Association
EAPA is the professional body for Employee Assistance Programmes (EAPs). It represents the interest of professionals concerned with employee assistance, psychological health and wellbeing in the UK. EAPA members include external and internal EAP Providers, purchasers, counsellors, consultants and trainers. Workforce Wellness is a trading-style of Health Matters (UK) Ltd, Intermediary - an organisational member (OM) of the UK-EAPA.
FCA - Financial Conduct Authority
The FCA is the regulator of the financial services industry in the UK. Workforce Wellness Limited is a trading style of Health Matters (UK) Limited, authorised and regulated by the Financial Conduct Authority (FCA). 306065. The FCA regulates firms and financial advisers so that markets and financial systems remain sound, stable and resilient. The FCA also encourage transparent pricing that’s easy for everyone to understand. The aim of the FCA is to help firms put the interests of their customers and the integrity of the market at the core of what they do.
ISMM - Institute of Sales & Marketing Management
The Institute of Sales & Marketing Management (ISMM) is the UK’s only professional body for salespeople. The ISMM was founded to promote standards of excellence in sales and sales management, and today the ISMM is the custodian of sales standards, ethics and best practice for sales and marketing professionals. Brian Taylor, Managing Director of Workforce Wellness Limited was elected as a Fellow (FInstSMM) of the ISMM in May 2002, and subsequently elected to Companion (CInstSMM) in May 2012.
If you have any questions in regards to our business standing please contact:
- Mr Simon Hurley-Smith, Health Matters Managing Director: firstname.lastname@example.org
Please note: As of April 2014 Workforce Wellness has been fully amalgamated into its parent Company namely Health Matters (UK) Limited. To find out more information about Health Matters (UK) Limited and/or to view the Health Matters additional quality standards and values, etc please visit: www.health-matters.co.uk
E & O E
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